Returns & Exchanges
Not 100% happy? We'll make it right.
30-Day Money-Back Guarantee
If you're not completely satisfied with your purchase, return it within 30 days for a full refund or exchange. No questions asked.
Eligible for Return
- ✓ Items received damaged or defective
- ✓ Wrong item shipped
- ✓ Size doesn't fit (exchange for different size)
- ✓ Print quality issues
- ✓ Color significantly different from product image
- ✓ Items within 30 days of delivery
Not Eligible
- ✗ Items returned after 30 days
- ✗ Items that have been washed or worn extensively
- ✗ Items damaged by the customer
- ✗ Custom designs where the AI generation was approved by the customer
How to Return or Exchange
Contact Us
Email hello@shirtgen.ai with your order number and reason for return. Include photos if the item is damaged.
Get Approval
We will review your request within 24 hours and send you a prepaid return shipping label if eligible.
Ship It Back
Pack the item in its original or similar packaging and ship it using the provided label.
Get Your Refund
Once we receive and inspect the item, your refund will be processed within 5-7 business days to your original payment method.
Common Questions
How long does a refund take?
5-7 business days after we receive the item. Your bank may take an additional 2-3 days to process.
Who pays for return shipping?
If the item is defective or we made an error, we cover shipping. For other returns, a small shipping fee may apply.
Can I exchange for a different size?
Yes! Just let us know your preferred size and we will ship a replacement as soon as we receive the return.
What if my item arrives damaged?
Send us a photo at hello@shirtgen.ai and we will send a replacement immediately — no need to return the damaged item.